RETURNS
- Defective goods: If you find any of the goods to be defective, please notify us in writing within 30 days of delivery. The goods will need to be returned for inspection and processing, at no cost to you.
- Exclusions: Please note that Ruhu cannot accept returns or offer refunds for goods that have been subjected to abuse, misuse, improper use, negligence, accident, alteration, or tampering by the customer. Customers are responsible for any damage caused under these conditions.
- Incorrect orders placed by customer: If you place an order incorrectly or by mistake, you will need to return the goods at your own expense. Refunds will only be processed once the goods are returned in good condition to our specified location.
REFUNDS
Refunds can take up to 2 weeks to clear. A 2% transaction fee will be levied and taken into account when refunds are made.